Hours:

• Week days (8:30-5)
• Occasional evenings or weekends for customer migrations

Client Demographics

• Small businesses: 10-70 employees
• Some travel required to clients located in Central Ohio, counties to include:
  • Union, Delaware, Marion, Morrow, Franklin
• Work performed onsite and remotely

Typical work activities

• Work tickets on help desk board and as assigned
• Refer tickets to NOC team and/or other Clarity team members, based on established protocols
• Assist with in office configuration of equipment, to include:
  • Access points
  • Switches
  • PCs
  • Printers
• Install desktop packages (MS Office, QuickBooks, etc…)
• Office 365 administration
• AD administration
• Server administration
• Assist with network configurations
• Review vendor documents and webinars

Technologies deployed:

• Microsoft Windows Server (2012, 2016, 2019)
• Hyper-V and VMWare
• Windows 7 and 10
• MS Office
• Sophos and Webroot
• Datto, Autotask Endpoint Backup and StorageCraft SPX
• SonicWALL and Sophos Firewalls
• Microsoft Office 365 and Azure servers
• ConnectWise Manage – ticket system
• ConnectWise Automate – RMM platform

Candidate characteristics and experiences

• Effective communications with Clarity’s clients to understand issues and explain remedies
• IT aptitude
• Willingness to learn processes and technology
• Attitude that puts customer as priority and recognition that we are stewards of their technology investments
• Ability to stick with the problem and explore alternatives
• Able to work remotely
• Effective in determining limitations and when to pass tickets to Clarity’s NOC or contact vendor
• Practical experiences with Windows operating systems
• MS certification – preferred, not required
• Practical experiences with listed technologies

Pay

• Established based on candidate’s experience
• Commission paid for opportunities identified

Pre-employment requirements

Drug Free Workplace

• Clarity Technology Solutions is a drug-free workplace. Drug test required prior to first day of work and as called upon for random testing.  Clarity will cover expenses associated with testing.

Background check

• Clarity Technology Solutions works for clients with security or regulatory considerations. Prior to employment, a background check will be performed.  This is done at Clarity’s expense.

DISC Profile

• Understanding how staff interact with clients and other Clarity staff is critical to ensuring the client has a great experience with Clarity Technology Solutions. A candidate will be asked to complete a DISC profile to help in the interview and assessment process.

Reports to: Client Success Manager