The team at Clarity performs a variety of functions. They research technology solutions, define strategies that could affect our operation, and prepare everything from sourcing, provisioning, implementation and managed services, to keep the solution running optimally. By outsourcing the IT services, our team has increased their efficiency by not having to focus on IT issues. They have become end users instead of technologists.
By choosing Clarity, the result has been the implementation of various technologies that use premise and cloud infrastructures to ensure that the operation of our organization is up and running day and night. This is accomplished through the advanced tools that Clarity deploys to cast a monitoring system for every device alerting the fully domestic staffed help desk. The help desk is capable of remediating most problems via internet allowing for a rapid resolution.
It was also important that communications are accessible while our teams are on the road. In 2012 Clarity implemented a hosted Microsoft Exchange solution for the company. This solution provided everyone a higher availability for their email. It also provides scalability for us, we pay for what they need when we need it – the right number of licenses, the proper storage and required 7 x 24 access in support of our mobile workforce.